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Our Guarantee

We guarantee our products to be of the highest quality available.  If you are dissatisfied, we will cheerfully replace the product or refund your money.  Please check contents of your order upon delivery, and contact us within 2 days of delivery for any discrepancies.

Delivery Schedule

Please place your order with minimum 1 working day advanced notice in order to avoid disappointment.  No same day delivery.
Cut-off time: Monday to Friday 2:30 pm; Saturday 12:00 pm.
Please note that the Delivery Date indicated on your Order Form and on the Auto Confirmation is not a confirmed Delivery Date. We will contact you to confirm the delivery date and details. The delivery schedule is listed below.

No deliveries on Sunday & public holidays.
Deliveries will be rescheduled in the event of Typhoon Signal # 8 or a Black Rainstorm Warning.

Standard Delivery Schedule:

Monday to Saturday: Hong Kong Island

Tuesday: North, Northeast New Territories -> Fan Ling, Fo Tan, Hong Lok Yuen, Sha Tin, Shau Tau Kok Road, Sheung Shui Wai, Tai Po, Tai Po Kao, Tai Wai

Wednesday: Kowloon -> Cheung Sha Wan, Ho Man Tin, Hung Hom, Kowloon Tong, Lai Chi Kok, Sham Shui Po, Tai Kok Tsui, Tsim Sha Tsui, Yau Yat Tsuen

Thursday: West New Territories -> Discovery Bay, Kam Tin, Kwai Chung, Kwai Tsing District, Ma Wan**, Siu Lam, Tsing Yi, Tsuen Wan, Tuen Mun, Tung Chung**, Yuen Long

Friday: East New Territories -> Clearwater Bay, Kowloon Bay, Kwun Tong, Ma on Shan, Sai Kung, Tseung Kwan O, Wong Tai Sin

Monday to Friday: Outlying Islands -> Deliveries to the designated HK Island Central Piers only

Payment Terms
The total amount shown in the Shopping Cart is only an approximate. The final invoice amount (based on actual weights) plus delivery charges, if applicable, will be advised to you on the delivery date.

We accept payment by:

PayMe (to bank account)
Pay Pal ([email protected])
Direct Credit to our bank account:

Account Name: Tenderloin Fine Food Ltd
Bank: HSBC
Account No: 043-275775-001
Please email/fax us a copy of the transfer advice.

Minimum Order Amounts

For Free delivery

Hong Kong Island: Minimum order amount HK$800  

Kowloon & New Territories: Minimum order amount HK$1,200

Discovery Bay: Minimum order amount $1300

Note: Delivery charge of $80 for orders below the above minimum amount.

Deliveries are also restricted to addresses within 30 metres of a legal parking space. If our driver is unable to legally park, please meet our staff at the closest legal unloading / stopping area to collect your order from our vehicle.

Licence/Permit # 0391802430 / 0391802449 / 0391802421 / 0391802467

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