Tenderloin
Fine Food

Delivery Terms & Schedule

New Delivery Arrangements

In light of the latest spike in COVID-19 cases in the city, effective 23 July we have instituted, among other internal measures, the following guidelines to ensure the continued safety of both our customers and our staff:

1) Deliveries to buildings with confirmed/probable cases of COVID-19, our staff will pre-call customer 15 minutes before arrival to receive and sign for their order at the front door downstairs (i.e. outside) of the ground floor of their building. 

2) Deliveries to buildings without any cases, our delivery team are no longer permitted to enter customers' homes.  They will simply hand over your order at your door.

2) Payments will similarly be collected only at the door.

3) If no is home to take delivery, our staff will wait for up to 10 minutes only.  Thereafter your order will be taken back to our office and alternative delivery arrangements will have to be made.

4) Customers are requested to notify us when placing their order, in case they are home quarantine - so that extra precautions can be taken and, together we can minimize possible transmission of the virus.

We thank you for your understanding and cooperation, and continue to wish you good health and good spirits.



Please place your order with minimum 1 working day advanced notice in order to avoid disappointment.  No same day delivery.

Cut-off time: Monday to Friday 2:30 pm; Saturday 12:00 pm.


Please note that the Delivery Date indicated on your Order Form and on the Auto Confirmation is not a confirmed Delivery Date. We will contact you to confirm the delivery date and details. The delivery schedule is listed below.


No deliveries on Sunday & public holidays.
Deliveries will be rescheduled in the event of Typhoon Signal # 8 or a Black Rainstorm Warning. 

Standard Delivery Schedule

Monday to Saturday: Hong Kong Island

Tuesday: North, Northeast New Territories -> Fan Ling, Fo Tan, Hong Lok Yuen, Sha Tin, Shau Tau Kok Road, Sheung Shui Wai, Tai Po, Tai Po Kao, Tai Wai

Wednesday: Kowloon -> Cheung Sha Wan, Ho Man Tin, Hung Hom, KowloonTong, Lai Chi Kok, Sham Shui Po, Tai Kok Tsui, Tsim Sha Tsui, Yau Yat Tsuen

Thursday: West New Territories -> Discovery Bay, Kam Tin, Kwai Chung, Kwai Tsing District, Ma Wan, Siu Lam, Tsing Yi, Tsuen Wan, Tuen Mun, Tung Chung, Yuen Long

Friday: East New Territories -> Clearwater Bay, Kowloon Bay, Kwun Tong, Ma on Shan, Sai Kung, Tseung Kwan O, Wong Tai Sin

Monday to Friday:  Outlying Islands-> Deliveries to the HK Island Central Piers only

Christmas Delivery Schedule

December 14th to 24th

Hong Kong Island

December 16th and 23rd

Kowloon

December 15th and 21st

New Territories East - Fanling, Fo Tan, Hong Lok Yuen, Shatin, Shataukok, Sheung Shui, Tai Po

December 17th and 22nd

New Territories West - Kam Tin, Kwai Chung, Ma Wan, Siu Lam

Tin Shui Wai, Tsing Yi, Tsuen Wan, Tuen Mun, Tung Chung, Yuen Long

December 17th and 22nd

Discovery Bay

December 18th and 23rd

Clearwater Bay, Kowloon Bay, Kwun Tong, Lam Tin, Ma On Shan, Sai Kung, Tsueng Kwan O, Wong Tai Sin.

December 24th

Southside and Pokfulam only.  NO Central, Mid-levels, Shek O areas.

NO DELIVERIES ON SUNDAYS AND PUBLIC HOLIDAYS.



Minimum Order Amounts

For Free delivery

Hong Kong Island: Minimum order amount *HK$800

Kowloon & New Territories: Minimum order amount *HK$1,200

Discovery Bay: Minimum order amount *HK$1300

Note: *Delivery charge of HK$80 for orders below HK$800/HK$1200/HK$1300 with a minimum of 2 items (HK Island, Kowloon & New Territories), 3 items for Discovery Bay.

Deliveries are also restricted to addresses within 30 metres of a legal parking space. If our driver is unable to legally park, please meet our staff at the closest legal unloading / stopping area to collect your order from our vehicle.

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